Ecommerce CoordinatorDate: Jun 6, 2024Location:Schenectady, NY, US, 12308Company: Northeast Shared ServicesSalary: $58,460.00- $75,111.00SUMMARYTheEcommerce Coordinator is responsible for leading the day-to-day listings and support the operations of ecommerce marketing initiatives for Northeast Shared Services and it’s affiliated operating companies. This position is an integral part of the e-commerce marketing team and works closely with marketing, operations, merchandising, and customer affairs to ensure consistent user experiences, reporting and analytics. The E-Commerce Coordinator will assist in maintaining the user experience and critical reporting across all ecommerce experiences.ESSENTIAL DUTIES AND RESPONSIBILITIESCoordinate the listings management of all items across all ecommerce platforms, ensuring timely and accurate weekly updates.Constantly watching all aspects of ecommerce catalog health: assortment, pricing, promotions, & descriptions; and working with appropriate team to constantly improveCoordinate with own brands teams to ensure all images and listings are updated.Assistant liaison to ecommerce site managing partners (Instacart, DoorDash, and others).Support the Ecommerce Specialist with maintaining store ecommerce equipment needs, and in-store training for existing and future ecommerce partnership rollouts.Backup point of contact for Store Operations teams.Provide solutions to optimize ecommerce content, attract new users, and improve consumer experience that results in loyal shoppers.Assist as directed to maintain in-store signage and other needs in collaboration with design teams and managers at the store level (i.e. staging areas, pickup areas, parking lots).Assist with promoting websites and apps to target consumers and industry partners by deploying digital ad activations and other sales drivers that optimize conversion.Point of contact for ecommerce consumers' feedback regarding product integrity and pickup or delivery experiences.Assist the team that maintains website assets in collaboration with merchandising and design teams. Develop subject matter expertise on catalog functionality.Collaborate with internal analysts and other appropriate teams in the development of effective product integrity reporting process, which includes trends and alerts.Collaborate with marketing team to execute and track campaigns across ecommerce platforms.Assist with security and data protection protocols with IT to protect consumer data.Monitor industry trends to identify opportunities to improve the shopper experience across our ecommerce channels.MINIMUM QUALIFICATIONS
Strong desire and actions of ownership across area of responsibility.
Internally motivated, able to work both independently and collaboratively.
Ability to think critically, analyze information, and drive actionable solutions.
Highly organized with strong project management skills and the ability to manage multiple projects with competing deadlines.
Strong written and verbal communication skills.
Detailed and deadline oriented.
Exceptional professional judgement.
EDUCATION AND EXPERIENCE
Bachelor’s degree in communications, business, integrated digital marketing, or related field.
2+ years of relevant Ecommerce retail experience, ideally grocery.
Digital/ECOM Customer Service/Marketing: Customer service, product marketing, content marketing experience required.
ECOM Website Management/Coordination: Instacart knowledge is preferred.
Advertising/Marketing/Sales reporting experience required.
PHYSICAL REQUIREMENTSOTHER PHYSICAL REQUIREMENTSEQUIPMENT USEDPrice Chopper/ Market 32 and Northeast Shared Services does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.The disclosed compensation range for this position is applicable within the state the position resides. The actual base pay offered will consider internal equity and may also vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. The compensation range is one component of Price Chopper/Market 32 and Northeast Shared Services’ total compensation and benefits package, which includes, 401(k), 401(k) match, paid time off, comprehensive health benefits, and more.Nearest Major Market: Albany